With the constant evolution of personalized digital communication, Apple has once again pushed the boundaries by introducing Genmoji—a new feature that lets users create AI-generated emojis resembling themselves or anything they want. While the innovation is exciting for many, some users are encountering a frustrating issue: Genmoji not showing up where it should. Whether you’re facing this on your iPhone, iPad, or even trying to sync it across iCloud and come up empty, you’re not alone.
TL;DR: If Genmoji is not showing up on your Apple device, it could be due to an outdated OS, unsupported device, incorrect settings, or sync issues with iCloud. Make sure your system is updated to iOS 17 or later, check for compatibility, and ensure you’re logged into the correct Apple ID. Restarting your device and resetting iMessage or FaceTime settings can also help resolve the issue quickly.
Table of Contents
What Is Genmoji?
Genmoji, short for “Generated Emoji,” is a feature Apple introduced in iOS 17 that leverages AI to create custom personalized emojis based on user input. Unlike traditional emojis, which are universal and standardized, Genmoji adds a layer of individuality, allowing users to generate emojis from selfies, prompts, or descriptions—essentially, your emoji twin!
These emojis can then be used in messages, memos, or emails and even shared with friends. But what if these amazing creations aren’t showing up where they should?
Why Is Genmoji Not Showing Up?
When Genmoji isn’t appearing, it usually boils down to one of the following reasons:
- Outdated iOS version
- Unsupported device
- Genmoji not downloaded or enabled
- iCloud Sync issues
- Incorrect keyboard settings
Let’s break down each issue and how to resolve it.
1. Check iOS Version
Apple’s Genmoji feature is only available starting from iOS 17 and later. So if you’re running an older version of the operating system, Genmoji simply won’t be available.
How to Check:
- Open Settings
- Go to General > About
- Look at the Software Version
If you’re not on iOS 17 or later, update your device:
- Go to General > Software Update
- Download and install the latest update
2. Confirm Device Compatibility
Even with iOS 17 installed, not every Apple device supports Genmoji.
Compatible Devices Include:
- iPhone 12 and newer
- iPad Pro 2021 and newer
- Macs with Apple silicon (for macOS Sequoia or later)
If you have an older iPhone model like iPhone X or iPhone 8, Genmoji simply won’t show up because your device lacks the necessary AI processing capabilities.
3. Confirm Genmoji Feature Is Enabled
Sometimes, Genmoji is just not enabled or downloaded correctly.
Steps to Enable Genmoji:
- Open a conversation in Messages
- Tap on the Emoji icon or the App Drawer
- Look for the Genmoji tab/icon
If it’s not visible, there might be an issue with the keyboard extensions or app permissions.
To Fix:
- Go to Settings > General > Keyboard
- Ensure Genmoji or Emoji is enabled
4. Restart iMessage, FaceTime, or the Device
Sometimes a simple restart or refreshing key components like iMessage or FaceTime can bring Genmoji back to life.
Try This:
- Restart your iPhone or iPad
- Sign out and back into your Apple ID
- Turn iMessage and FaceTime off and back on again in Settings
5. Sync and Backup Using iCloud
If you’re creating Genmoji on one device and trying to find it on another, such as your Mac or iPad, make sure iCloud syncing is enabled.
Steps to Sync Genmoji on iCloud:
- Go to Settings
- Tap your Apple ID at the top
- Ensure Messages and Keyboard history are toggled ON under iCloud
Then give it a few minutes to sync. If you still don’t see the Genmoji, try rebooting all devices connected to the same Apple ID account.
6. Reset Keyboard Dictionary
Corrupted keyboard histories or custom keyboard settings may sometimes stop Genmoji from appearing.
To Reset:
- Go to Settings > General > Transfer or Reset iPhone
- Select Reset > Reset Keyboard Dictionary
Keep in mind this deletes all custom words and phrases you’ve taught your keyboard, so proceed with caution.
7. Reinstall Apple Keyboard or Messaging App
If nothing else works, consider removing and re-adding Apple Keyboard or reinstalling the Messages app.
While Apple doesn’t allow you to uninstall core apps like Messages or the keyboard completely, you can reset keyboard preferences or use a different profile to test the Genmoji feature’s availability.
8. Contact Apple Support
After running through all these fixes, if Genmoji still isn’t showing up, your last resort may be getting professional assistance from Apple.
You can reach them through:
- Apple Support Website
- Local Apple Store Genius Bar
- Apple Support App
FAQ
-
Q: What does Genmoji require to work on my iPhone?
A: iOS 17 or later and a compatible device with appropriate AI capabilities. -
Q: Can I use Genmoji on Mac?
A: Yes, but only on Macs with Apple Silicon and the latest macOS (Sequoia or later). -
Q: Is Genmoji free or does it require a subscription?
A: Genmoji is a free feature included with iOS 17 and newer—no separate subscription required. -
Q: Why can’t I find Genmoji in my Emoji keyboard?
A: Ensure Genmoji is enabled under Keyboard settings and you are on a supported device. -
Q: Will Genmoji sync across all my Apple devices?
A: Yes, if iCloud sync is enabled and all devices are compatible and updated.
With a few quick fixes and verifications, Genmoji can be up and running, offering you that delightful mix of technology and personalization Apple is known for. Happy emoji-making!