Email is like the lifeblood of most businesses today. But as your team grows, your inbox becomes a battleground. Managing shared email accounts like support@yourcompany.com or info@yourcompany.com can get out of hand fast. That’s why tools like Help Scout exist.
But what if Help Scout isn’t your cup of tea? Maybe the price is too high. Maybe the features aren’t a good fit. Or maybe you just want something different!
Don’t worry. There are plenty of Help Scout alternatives out there. Most are easy to use. Some are even fun!
Table of Contents
Here are the best Help Scout alternatives you should check out:
1. Front
Front is like email on steroids. It combines email with collaboration features. Your whole team can see and work on emails together. Plus, you can assign emails, leave internal comments, and see who’s replying in real-time.
- Great for teams that want to stay organized
- Offers internal chat next to emails
- Supports SMS, chat, and social media too
Bonus: It looks a lot like a regular inbox, which makes it easy to learn.
2. Zendesk
Zendesk is a full helpdesk system. It’s built for support teams that get a lot of emails. Think of it more like ticket management than just shared email.
- Perfect for large support teams
- Advanced automation options
- Connects easily with live chat, phone, and social media
However, it can be overwhelming for small teams. Too many buttons!
3. Gmelius
This one works right inside Gmail. No need to learn a new tool. Gmelius sits on top of your Gmail inbox and magically adds teamwork tools.
- Create shared email inboxes in Gmail
- Assign emails like tasks
- Use templates, notes, and automation
It’s great for companies already using Google Workspace heavily.
4. Missive
Missive is all about team chat and email in one place. Imagine writing an email and chatting with your teammate about it—in the same window.
- Super clean, user-friendly interface
- Write emails together in real-time
- Also supports SMS, Twitter, WhatsApp, and more
Missive is flexible and beautiful. Your team will love how it feels.
5. Hiver
If you like Gmail, Hiver might be the perfect fit. It’s built right into Gmail and helps you turn your inbox into a support center.
- Assign emails directly in Gmail
- Add tags and notes
- Track who’s handling what
No need to learn a new system. Your team just keeps using their Gmail—with upgrades!
6. Zoho Desk
Zoho Desk is another full-featured support helpdesk. It’s best if you already use other Zoho tools like CRM or Projects.
- Supports multiple channels (email, chat, calls)
- Custom workflows and automations
- Affordable pricing
It’s powerful and stable, but not the fanciest to look at.
What Should You Look For in a Help Scout Alternative?
Here’s a handy checklist:
- Shared inbox: Can your team work together on emails?
- Email assignment: Can you assign emails like tasks?
- Internal notes: Can you leave private comments?
- Collision detection: Will you know if someone else is replying?
- Integrations: Does it play nice with your other tools?
- Mobile app: Can you work on the go?
Final Thoughts
Help Scout is awesome, but it’s not the only player in the game. Whether you want something easy, powerful, or built into Gmail, there are tons of great options.
Take a few for a test drive. Most of them offer free trials. In just a few clicks, you might find the perfect tool for your team.
Better email = happier team = happier customers.